At the Ref Desk (5/12/20): We have entered the Age of Lookups. [more...]

Why I Love Task Analysis

Submitted by Leo Klein on Wed, 2/3/10 (1:43pm)

So we were developing some survey or the other and I thought I'd try it on a couple real live students before releasing it to the world.

Our first real-live student (guinea pig) comes in and is completely stumped by the drop-down menu asking her to indicate her major.

"What's the problem," I ask.

"Well," she replied, "I'm a freshman and I haven't decided."

Hello, Homer Simpson -- Duh!

And yes, we immediately added "Major Not Yet Chosen" to the thing, and lived happily ever after.