At the Ref Desk (5/12/20): We have entered the Age of Lookups. [more...]
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Alas No ALA 2020

Submitted by Leo Klein on Wed, 3/25/20 (2:03pm)

The news came out on Tuesday (3/24/2020): No ALA in Chicago this year :-(

Already for a couple of days, I was wondering if maybe the organizers were taking a chance: you know, maybe things would clear up by June. Apparently not. Below is the official announcement sent to members already registered for the event. There's always next year, I guess.

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Thinking About Customer Service

Submitted by Leo Klein on Sun, 9/1/19 (8:42pm)

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

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