At the Ref Desk (10/12/19): Today is International 'Can You Help Me With My Research Paper' Day. [more...]
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Thinking About Customer Service

Submitted by Leo Klein on Sun, 9/1/19 (8:42pm)

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

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Email Is The New Cloud Computing!

Submitted by Leo Klein on Thu, 9/23/10 (7:15pm)

cdl_logo.gif It's kind of ironic that email -- that ancient old fogy of electronic communication that's s'posed to go the way of the dinosaur at any moment -- just happens to be one of the most common examples of oh-so-cutting-edge 'Cloud Computing' that we've got.

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I'm writing this with Tears in my Eyes

Submitted by Leo Klein on Wed, 6/9/10 (11:18am)

Please, people, stop sending me this crap email spam! You say you were all mugged in a park near your hotel in Wales? Congratulations!

Who knew that Wales was such a dangerous place? But in any case, you also say you're all stuck there now? What's wrong with that? I'd love to be stuck in Wales!

So stop sending me this crap email spam! Just calm down -- all of you -- and enjoy the place!

Uptick in Spam?

Submitted by Leo Klein on Mon, 3/15/10 (9:03am)

Does it seem to anyone like there's been an increase in email spam or is it only my imagination? Comment-spam seems on the rise as well.

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